FAQ

Frequently Asked Questions

For your convenience we've compiled a list of answers to the most common questions our clients have asked us.

We sell Kratom (Mitragyna speciosa) powder for in-vitro research, analytical, and educational purposes only. 

Our Kratom is packaged and sold as bulk botanical ingredients and with no directions for use or claims made regarding them. Our products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. 

Kratom has been banned in a few states and localities in the USA, but remains mostly legal in almost all of Europe, America and Canada. We do not sell or ship to localities, states or countries where kratom is known to be illegal, but it is up to you to stay up-to-date with your local laws. Currently, kratom is illegal in the following locations: Alabama, Arkansas, Sarasota County in Florida, Rhode Island, Indiana, Wisconsin,  Vermont, San Diego County in California, Oxford in Mississippi, Columbus in Missouri and Jerseyville in Illinois. To keep up with kratom legality in the USA please visit http://speciosa.org/kratom-legality-map/. Kratom is also banned in the US Military.

We only ship to the US, excluding: Alabama, Arkansas, Sarasota County in Florida, San Diego/Oceanside California, Jerseyville/Alton in Illinois, Oxford in Mississippi, Columbus in Missouri, Malheur County Oregon, Indiana, Columbus MS, Wisconsin, DC, Rhode Island and Vermont. Or military bases.

We certainly do! We want to make sure we’re offering the highest quality and purest kratom leaf to our customers. This means we have a 3rd party lab complete a Full Microbial Analysis which tests for TPC, Yeast/Mold, Coliforms, E.Coli, S.aureus, & Salmonella/Shigella. They also test for the following heavy metals: Lead, Arsenic, Cadmium, & Mercury. Just remember that there are heavy metals in almost everything, so there are acceptable/unacceptable ranges. If any of our batches test positive for too high of heavy metals or any contaminates, rest assured we don’t sell it. We keep the customer in mind! We also occasionally test Mitragynine content. If you would like to see the results, shoot us an email.

Proposition 65, officially the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law that requires warnings be provided to California consumers when they might be exposed to chemicals identified by California as causing cancer or reproductive toxicity. The warnings are intended to help California consumers make informed decisions about their exposures to these chemicals from the products they use. The California Office of Environmental Health Hazard Assessment (OEHHA) administers the Proposition 65 program and publishes the listed chemicals, which includes more than 850 chemicals. Our products, just like most other products similar to ours, and even produce, contain trace amounts of heavy metals. As mentioned above, we test these amounts and do not sell any batches above the recommended amounts. 

It’s sourced directly from the trees that it’s plucked from in Indonesia! We order small batches unlike most other larger operations that buy containers and let their stock sit for years. We have the freshest product on the market!

$8.45 for priority flat rate 2/3 day shipping, with tracking included. Free shipping over $65. Express shipping for $26.75 (1kg or less only) – $70 for 1kg or more (cost depends on location and weight), if cost is less than $70 I will refund the difference or request more if it’s above.

At this time, we only offer 28g, 250g, 500g and 1kg. We can also do bulk on a limited basis depending on current stock amount.

Your order will take 1-2 days to process. We ship using USPS Flat Rate Priority, and that usually takes 2-3 business days to ship to your address (sometimes longer due to various circumstances we have no control over – i.e. mistakes/delays made by USPS). You should have received an exact time frame from the shipping label that was created. Express takes 1-2 days and is guaranteed (if it takes longer, USPS will refund the cost and we will then give you a coupon for that amount off on your next order).I also cannot guarantee this estimation/delivery that was given by USPS at all, as certain circumstances arise on their side such as delay in transit (weather, technical issues, etc) or if they are unable to deliver to the address you provide. It will be sent back to us if un-deliverable and a refund given (minus shipping costs) or reshipped (you must pay shipping again).

There will be no shipping or processing of orders on weekends until further notice.

We ship in discrete Priority packages for utmost privacy.  We are not liable for any damage done to the shipping container and/or product(s) once it is in the hands of the USPS. And do not accept any returns for any mistakes or damages that USPS may incur during delivery. You may purchase insurance for your shipment.

Check your spam folder! Create a filter with our email address if you intend on making future purchases and don’t want it to go to Spam. We usually automatically send out a confirmation stating your order has been received, a confirmation your order has been processed and then an automated email from USPS if you supply your email address during checkout which will have the label number (tracking number) and estimated shipping date/arrival.

Yes. As soon as a label is created, it will send you a tracking number. 

Please be patient and wait at least a day or two for it to update as any delay/misinformation is solely the result of the USPS and is out of our hands. USPS delays in-transit/undeliverable address’s do happen as well, and we have no control over this.

We currently accept Visa/Mastercard/American Express credit cards (Waave),  USPS and Western Union Money Orders, Bitcoin, COD (Collect on Delivery), Zelle App, Cash App and check/cash in mail. We cannot accept in-person orders at this time.

Waave is a third party payment processor located in Oregon that specializes in high risk industries. More information can be found here: https://getwaave.ac-page.com/things-you-need-to-know-about-waave

All products are sold as-is and returns are not accepted unless authorized by us. Any returned orders must be in original manufacturer packaging and condition. Returns will only be authorized if an order was filled incorrectly by The Seller. 

The Buyer assumes liability for returned orders which arrive damaged during transit.

In order to initiate a Return, The Buyer must contact The Seller within five (5) business days of delivery. Upon receiving a returned shipment, a refund will be authorized and processed within 5-7 business days, depending on method of payment. You are responsible for shipping charges.

Unfortunately, only under limited circumstances we can send you a replacement. As stated on the previous question, along with our Terms & Conditions (to which you agreed to at checkout), The Seller is not responsible or liable for any damage, theft or delay during USPS transit, and any claims/complaints must be filled with the shipping provider. Therefor, The Seller is under sole discretion whether compensation is due. There are indeed times where items get damaged, however, this is to protect us from false claims/intentional damage by The Buyer for compensation. We will treat it case by case.

Reasons an shipment failed include incorrect address, refusal of shipment, or nonpayment. In the case a shipment gets returned to us, we will refund the amount, minus the shipping (even if you were eligible for free shipping.) along with a 10% restock fee.

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You must be 18+ or 21+ if in Tennesse to purchase Kratom products

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Disclaimer: Our products are not for use by or sale to persons under the age of 18 and 21 where applicable. Kratom is banned in the following areas: ALABAMA, ARKANSAS, INDIANA, RHODE ISLAND, VERMONT, and WISCONSIN, We only ship non-enhanced Kratom to TENNESSEE. SARASOTA COUNTY, UNION COUNTY, MALHEUR COUNTY, DENVER CO, SAN DIEGO CA, CITY OF OCEANSIDE CA, JERSEYVILLE IL, ALTON IL, AND SEVERAL COUNTIES IN MISSISSIPPI. We do not ship internationally. Kratom is NOT used to treat, cure, or mitigate any disease, illness, ailment, and/or condition. Please consult your doctor before consuming any new products.  

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