Frequently Asked Questions

For your convenience we've compiled a list of answers to the most common questions our clients have asked us.

At Hudson Valley Botanicals, we specialize in bringing you the highest quality powdered kratom products, affectionately named Garuda Kratom. Our focus is on ensuring that every leaf of kratom we provide is not just a product but a premium experience for our customers.

Freshness and Quality: Our Garuda Kratom comes directly from the lush landscapes of Indonesia, renowned for its ideal growing conditions for kratom trees. We focus on freshness, ensuring that what you receive maintains its quality from the time it was harvested.

Lab Tested for Purity: Your safety and satisfaction are paramount. Every batch of our kratom undergoes rigorous lab testing to confirm its purity and quality. We screen for contaminants, and ensure that the alkaloid content meets our high standards.

Small Batch for Excellence: To maintain exceptional quality, our kratom is processed in small batches. This approach allows us to keep a close eye on the production process, ensuring that every packet of Garuda Kratom maintains our high standards of excellence.

Why Choose Garuda Kratom?

  • Premium Quality: Sourced from the best, for the best. Our kratom is for those who do not compromise on the quality of their botanicals.
  • Safety First: Lab-tested to ensure you are getting a product free from additives and contaminants.
  • Authenticity: Directly from Indonesia, our products bring you the authentic kratom experience.
  • Consistency: Small batches mean consistent quality. Enjoy the same excellent experience with every purchase.

At Hudson Valley Botanicals, our commitment is to provide you with the finest kratom, tailored to meet your needs and exceed your expectations. Explore the world of Garuda Kratom with us, and discover the difference quality and care can make.

Got More Questions? We’re here to help! Contact us for more information about our products, their origins, or how we ensure the best quality kratom gets to you.

Kratom has been banned in a few states and localities in the USA, but remains mostly legal in almost all of Europe, America and Canada. We do not sell or ship to localities, states or countries where kratom is known to be illegal, but it is up to you to stay up-to-date with your local laws. Currently, kratom is illegal in the following locations: Alabama, Arkansas, Sarasota County in Florida, Rhode Island, Indiana, Wisconsin,  Vermont, San Diego County in California, Oxford in Mississippi, Columbus in Missouri and Jerseyville in Illinois. To keep up with kratom legality in the USA please visit http://speciosa.org/kratom-legality-map/. Kratom is also banned in the US Military.

We only ship to the US, excluding: Alabama, Arkansas, Sarasota County in Florida, San Diego/Oceanside California, Jerseyville/Alton in Illinois, Oxford in Mississippi, Columbus in Missouri, Malheur County Oregon, Indiana, Columbus MS, Wisconsin, DC, Rhode Island and Vermont. Or military bases.

Our commitment to delivering the finest quality kratom leaf to our valued customers is unwavering. To ensure this, we engage an independent laboratory to conduct a Comprehensive Microbial Analysis, which includes checks for Total Plate Count, Yeast/Mold, Coliforms, E.Coli, S.aureus, and Salmonella/Shigella. Additionally, this analysis extends to heavy metals such as Lead, Arsenic, Cadmium, and Mercury. It’s important to recognize that heavy metals are present in various degrees in many products, which is why there are established acceptable and unacceptable levels. Should any batch exceed the safety thresholds for heavy metals or other contaminants, we guarantee it will not reach our shelves. Our priority is the well-being of our customers. Moreover, we periodically measure Mitragynine levels. Should you wish to review these test results, please feel free to contact us via email.

Proposition 65, formally known as the Safe Drinking Water and Toxic Enforcement Act of 1986, mandates that California consumers be alerted to the potential exposure to substances recognized by the state as carcinogens or reproductive toxins. These warnings are designed to empower consumers with the knowledge they need to make informed choices regarding their use of various products. The California Office of Environmental Health Hazard Assessment (OEHHA) oversees the Proposition 65 initiative and maintains a list of over 850 chemicals under scrutiny. Like many products in our category, including various food items, our offerings may contain minute quantities of heavy metals. However, as previously stated, we conduct rigorous testing to ensure these levels remain below established safe thresholds, and we do not market any product exceeding these limits.

Our product is sourced directly from the very trees it is harvested from in Indonesia, ensuring unparalleled freshness. Unlike larger competitors who purchase in container-sized quantities, potentially allowing their stock to age for years, we opt for small batch orders. This approach guarantees that we offer the freshest product available on the market.

Enjoy complimentary shipping on orders over $75, available through USPS Ground, USPS Priority, or UPS Ground, all including tracking. Should you prefer not to opt for the free shipping, there is a charge of $8.45 for Priority 2/3 day shipping, tracking included. For express delivery, the fee is $26.75 for packages weighing 1kg or less, and $70 for those over 1kg. This rate may vary based on the package’s weight and destination; should the actual shipping cost be lower than $70, the difference will be refunded. Conversely, if the cost exceeds $70, an additional request for payment will be made.

Our product lineup includes sizes of 28g, 250g, 500g, and 1kg. Additionally, we are able to accommodate bulk orders to a certain extent, subject to the availability of our current stock.

Processing your order will require 1-2 days. We dispatch packages via USPS Ground, which might take up to five days to arrive. We also offer USPS Flat Rate Priority and UPS Ground services, with an average delivery time of 2-3 business days to your location, though this can vary due to factors beyond our control, such as USPS errors or delays. You will have received a specific delivery estimate with the creation of your shipping label.

For Express shipping, which promises delivery within 1-2 days, we offer a guarantee: should it exceed this time frame, USPS will issue a refund, and we will provide a coupon for the equivalent amount for use on your next purchase, or a refund to your card.

However, I must note that I cannot guarantee these delivery times due to potential delays on USPS’s part, such as adverse weather conditions, technical issues, or issues with the delivery address. In cases where delivery is not possible, the package will be returned to us, and we will issue a refund (excluding shipping costs) or arrange for a reshipment (at your expense for the shipping).

Please be aware that we do not process or ship orders over the weekend until further notice.

We ensure your privacy by shipping in discreet packaging. Once a package is entrusted to the USPS or UPS, we cannot be held responsible for any damage to the shipping container or its contents. Similarly, we do not accept returns for errors or damages incurred by USPS or UPS during the delivery process.

For added protection, you have the option to purchase insurance for your shipment. Please inquire with us if you wish to do so. 

If you haven’t seen an order confirmation in your inbox, we recommend checking your spam or junk folder first. To ensure future communications from us directly reach your inbox, consider adding our email address to your email’s filter or contacts list. Typically, we send an automatic notification confirming your order has been received, followed by a notification that your order is processed.

Additionally, if you provide your email address at checkout, you’ll receive an automated email from our shipping software containing your tracking number (label number) and the estimated shipping and arrival dates.

Yes, you will receive a tracking number immediately after a shipping label is generated for your order.

We kindly ask for your patience and suggest waiting a day or two for the tracking information to update. Any delay or discrepancy in tracking details is entirely due to USPS processes, which are beyond our control. Please be aware that delays in transit and issues with undeliverable addresses can occur, over which we have no influence.

We currently accept: Visa/Mastercard/American Express credit & debit cards through Waave, USPS and Western Union Money Orders, COD (Collect on Delivery which can be payed with either, cash or money order at time of delivery or card at your local post office), Cash App, Sezzle (interest free payment plans) and check/money order/cash in mail.

We cannot accept in-person orders at this time. Sorry!

Waave is a third party payment processor located in Oregon that specializes in high risk industries. More information can be found here: https://getwaave.ac-page.com/things-you-need-to-know-about-waave

Our products are sold on an “as-is” basis, and we generally do not accept returns unless explicitly approved by us. If an order qualifies for a return, it must be in its original manufacturer packaging and condition. Returns are only permitted if there has been an error in fulfilling the order by us, the seller.

The buyer is responsible for any damage that occurs to the product during its return transit.

To begin the return process, the buyer must reach out to the seller within five (5) business days of receiving the delivery. Should a return be authorized, a refund will be processed within 5-7 business days based on the original method of payment. Please note, the buyer is responsible for covering all return shipping costs.

Replacements are issued under very specific conditions. As outlined in our previous response and in the Terms & Conditions you agreed to at checkout, we, the seller, are not liable for any damage, theft, or delay that occurs while the package is in transit with USPS or UPS. Any issues of this nature must be addressed directly with the shipping provider. Consequently, it falls entirely within our discretion to determine if compensation is warranted.

While it’s true that items can occasionally get damaged during shipment, our policy is designed to safeguard against fraudulent claims or intentional damage inflicted by the buyer to seek compensation. Each situation is evaluated on an individual basis to ensure fairness and integrity in our response.

Reasons a shipment failed include incorrect address, refusal of shipment, or nonpayment.

In the case a shipment gets returned to us, we will refund the amount, minus the shipping (even if you were eligible for free shipping.) along with a 10% restock fee.

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Disclaimer: Kratom: Our products are not for use by or sale to persons under the age of 18 and 21 where applicable. Kratom is banned in the following areas: ALABAMA, ARKANSAS, INDIANA, RHODE ISLAND, VERMONT, CONCORDIA PARISH LA, and WISCONSIN. SARASOTA COUNTY, UNION COUNTY, MALHEUR COUNTY, DENVER CO, SAN DIEGO CA, CITY OF OCEANSIDE CA, JERSEYVILLE IL, ALTON IL, EDWARDSVILLE IL, FRANKLIN LA, RAPIDES LA, AND SEVERAL COUNTIES IN MISSISSIPPI. We do not ship internationally. ID verification is required for the following states: Florida, Tennessee, Virginia, West Virginia. Kratom is NOT used to treat, cure, or mitigate any disease, illness, ailment, and/or condition. Please consult your doctor before consuming any new products.  

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