The following terms and conditions shall apply to the sale of products by Hudson Valley Botanicals LTD (“The Seller”) to the purchaser of Products pursuant to the attached purchase order (“The Buyer”). Any dispute will be handled in the EU.
By using this website and all of the products and services offered by The Seller, you agree with these terms & conditions. The Seller reserves the right to alter these terms & conditions without prior notice.
The Buyer agrees to all of the terms and conditions applied to them by The Seller by the disclaimer agreement displayed within these Terms and Conditions.
All orders ship via US Postal Service only. The Buyer understands that once an order has shipped, loss or damage that occurs during shipment is The Buyers responsibility. The Seller is not liable for any damage, theft, mistake by the USPS, or any other circumstances that The Seller has no control over. The Buyer understands that Priority orders typically take 2 to 3 business days to arrive, and Express 1-2, The Buyer understands that the length of time for a package to transit from The Sellers origin to The Buyers destination is in no way guaranteed. Same day shipment is not guaranteed by The Seller, and The Seller can not be held responsible for late or lost packages due to the US Postal Service. All Express packages that do not arrive on time will receive a refund. There are instances where a shipment has failed to reach it’s destination and reasons for this includes incorrect address, refusal of shipment, or nonpayment. In the case a shipment gets returned to us due to The Buyers fault, we will refund the amount, minus the shipping (even if you were eligible for free shipping.) along with a 10% restock fee.
As a purchaser of products from this website, The Buyer confirms that they are at least 18 years of age, except in Louisiana where they must be 19, and recognize that the products offered by The Seller have not been approved for use by the Food and Drug Administration, and as such are not intended to diagnose, treat, cure, or prevent any disease. The Buyer understands that our Kratom is packaged and sold as bulk botanical ingredients and with no directions for use or claims made regarding them. The Buyer agrees to keep our products out of the reach of children. Our products have limited research available about them and improper usage may result in adverse effects if improperly handled or consumed. Our products are not dietary supplement(s), but a precise amount of a pure ingredient, sold as a raw material. We attest exclusively to the quality, purity and description of the ingredients we provide. Our products are for use and handling only by persons with the knowledge and equipment to safely handle this ingredient.
We have the right to refuse orders from any prospective customer who intends to use this product for prohibited uses. It is not intended as a replacement for any controlled or synthetic substance, nor does it contain any.
RETURNS: The Buyer understands that returns are accepted only if The Seller is at fault and a shipment received is not what was ordered. The Buyer assumes liability for products damaged in transit. The Buyer understands that if an order is un-deliverable due to an incorrect address supplied by The Buyer, The Seller will refund the order minus the shipping cost.
In no event shall The Seller be liable for any use by The Buyer of the Products or any loss, claim, injury, damage or liability, of whatsoever kind of nature, which may arise from or in connection with this Agreement or the use, handling or storage of the Products. The Buyer agrees to indemnify, defend, and hold harmless The Seller, its officers, agents, and employees from any liability, loss or damage they may suffer as a result of claims, demands, costs or judgement against them arising out of the use or disposition of the Products by The Buyer, except to the extent resulting from the gross negligence or willful misconduct of The Seller.