We sell Kratom (Mitragyna speciosa) powder for in-vitro research, analytical, and educational purposes only.
Our Kratom is packaged and sold as bulk botanical ingredients and with no directions for use or claims made regarding them. Our products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease.
Your order will take 1-2 days to process. We ship using USPS Flat Rate Priority, and that usually takes 2-3 business days to ship to your address (sometimes longer due to various circumstances we have no control over – i.e. mistakes/delays made by USPS). You should have received an exact time frame from the shipping label that was created. Express takes 1-2 days and is guaranteed (if it takes longer, USPS will refund the cost and we will then give you a coupon for that amount off on your next order).I also cannot guarantee this estimation/delivery that was given by USPS at all, as certain circumstances arise on their side such as delay in transit (weather, technical issues, etc) or if they are unable to deliver to the address you provide. It will be sent back to us if un-deliverable and a refund given (minus shipping costs) or reshipped (you must pay shipping again).
There will be no shipping or processing of orders on weekends until further notice.
Yes. As soon as a label is created, it will send you a tracking number.
Please be patient and wait at least a day or two for it to update as any delay/misinformation is solely the result of the USPS and is out of our hands. USPS delays in-transit/undeliverable address’s do happen as well, and we have no control over this.
All products are sold as-is and returns are not accepted unless authorized by us. Any returned orders must be in original manufacturer packaging and condition. Returns will only be authorized if an order was filled incorrectly by The Seller.
The Buyer assumes liability for returned orders which arrive damaged during transit.
In order to initiate a Return, The Buyer must contact The Seller within five (5) business days of delivery. Upon receiving a returned shipment, a refund will be authorized and processed within 5-7 business days, depending on method of payment. You are responsible for shipping charges.